Terms & Conditions

Delivery Policy

We exert our best efforts to deliver island-wide. Orders should arrive within 3 working days from the date the order is approved, subject to road conditions, access to your delivery location, traffic and other factors that may be beyond our control. Delivery times may be longer during peak periods, such as December and January.

Customers must be available during this window to accept delivery without causing undue waiting time for the Delivery Team. Orders must be checked by the customer at the time of delivery, and the customer is required to sign the customer delivery slip in acceptance of the goods ordered in their entirety before the Delivery Team departs.

Our team will offload cargo from the truck to the ground alongside the truck where possible. However, depending on the nature of the order, if equipment and additional personnel are required, these must be provided by the customer at the delivery location.

Zinc orders: We cannot offer delivery for zinc orders of less than one ton.

Returns Policy

1. Goods cannot be returned for any reason after 14 days of delivery. Any returns presented after this time will be considered null and void, and the full invoice value must be paid on the due date.
2. The customer must notify their sales representative before goods are returned.
3. A copy of the customer delivery slip must accompany all returns.
4. Special orders cannot be returned or exchanged under any circumstances.
5. There will be a 10% restocking charge for any goods returned, except in the case of valid quality claims.

Questions about an order or a return? Contact your sales representative or call 876-618-TANK (8265).